Castro's high quality water damage restoration services conducted by professionals who care about your property. From the initial inspection to the final coat of paint, our full-service approach saves you time and money while providing you with a fresh start.
Our water damage process includes...
When water enters your home, Castros Cleaning & Restoration is on the line for full-service water restoration. We can streamline your process by working with your insurance and handling the job from mitigation to reconstruction. Water mitigation entails the processes we use to remove water from your property and reduce the extent of the damage that can result from water intrusion. We understand that time is of the essence, so we offer 24/7 emergency service to begin the mitigation process as fast as possible. Our crew’s rapid response allows us to preserve and restore not only the structure of your home, but all your possessions as well. With certified and knowledgeable technicians, you can rest easy knowing that your home is in expert hands.
Following the dry-out and clean-up of your home, we’re ready to guide you into reconstruction. We will help you make decisions for materials and styles and bring your home back to pre-loss condition or better. From the moment we remove the first drop of water to the moment we hang the last curtain, our team is committed to seeing your job through to the end and ensuring your complete satisfaction.
Clean water is potable water that comes from the tap and your well or municipal water supply. It has not been previously used by appliances. Clean water extraction does not require additional safety precautions if the water damage is less than 24-48 hours old, when mold growth becomes likely.
Water used by appliances like washing machines or dishwashers or water from flooding or heavy rains is considered "gray water." It's not drinkable, and may contain low levels of microbial or bacterial growth that require the use of PPE and other precautions for safe extraction and cleanup.
Black water contains sewage and is considered to be a biohazard. Safe, effective black water cleanup requires professional mitigation from technicians trained specifically to deal with the hazards and risks associated with the water. DIY black water cleanup is not advised.
Water damage insurance claims depend on a few different criteria. Ultimately, that's a question you'll have to clarify with your insurance company. However, we can tell you that the viability of water damage insurance claims depends primarily on what caused the damage (storm, burst pipe, plumbing malfunction, localized flood, sump pump failure, etc.). Some insurance policies will outline scenarios that will NOT be covered without specific riders like flood insurance, or sump pump failure insurance.
Contacting a restoration contractor as well as your insurance adjuster at the same time is a good idea, because the restoration contractor will help make sure that not only will the water extraction and dry out be covered, but the rebuild process that should follow. If the full scope of the claim isn't outlined and agreed upon from the start, there may be issues down the line, and property owners may find themselves having to pay out of pocket to get the property completely back to normal.
That depends on the types of materials that were affected by water. Drywall, carpet, and hardwood floors will take longer to dry than other materials in the space. We use moisture meters throughout the process and in many different locations to gauge the moisture levels and will continue to adjust our fans and dehumidifiers to achieve an efficient but effective dry time. The bare minimum of "three days to dry" may only produce a surface dry, but can still leave behind moisture levels that create an ideal environment for mold to grow.
Most homeowners start trying to remove the water themselves before they realize they'll need to contact their insurance company about a claim so they can call in a water damage restoration company. However, standing water around anything with a power cord or outlet or sagging ceilings make the area unsafe. Also, many insurance claims require documentation of the loss BEFORE any work is done, including removing the water. Always take plenty of photos of the damage you see before taking any action to start cleaning up the mess. Your restoration contractor will be able to back up your insurance claim scope with the necessary technical documentation as well.
If the water damage involves Category 1 water (clean and free of microbes and bacteria), many of your personal belongings can be salvaged. Category 2 water would include other water sources, including rainwater, that, while not containing biohazards or sewage, still pose health risks and the potential for destructive microbial growth and mold. A water damage restoration technician will help you sort through the contents of the property to determine what can be safely dried, what can be restored by a textile/contents technician, and what can't be saved or salvaged. There are off-site facilities in the area that specialize in restoring water-damaged contents. Your restoration team will document all of the contents leaving the property for restoration or disposal for your records and also for reimbursement from your insurance company.
Identifying the source of the water damage is one of the first steps in both the insurance claim process but also before beginning to dry out and repair the damaged areas. After all, if you replace a sagging, wet ceiling that was caused by a roof leak but don't fix the roof, too, the next rainstorm will start the cycle all over again. The buckling to your hardwood floor could be caused by a leaking pipe. We will pinpoint the exact cause of your water damage and make sure the source is repaired. We make sure your restoration job is done right the first time.