Castro's high quality water damage restoration services conducted by professionals who care about your property. From the initial inspection to the final coat of paint, our full-service approach saves you time and money while providing you with a fresh start.
Our water damage process includes...
Clean water is potable water that comes from the tap and your well or municipal water supply. It has not been previously used by appliances. Clean water extraction does not require additional safety precautions if the water damage is less than 24-48 hours old, when mold growth becomes likely.
Water used by appliances like washing machines or dishwashers or water from flooding or heavy rains is considered "gray water." It's not drinkable, and may contain low levels of microbial or bacterial growth that require the use of PPE and other precautions for safe extraction and cleanup.
Black water contains sewage and is considered to be a biohazard. Safe, effective black water cleanup requires professional mitigation from technicians trained specifically to deal with the hazards and risks associated with the water. DIY black water cleanup is not advised.
Water damage insurance claims depend on a few different criteria. Ultimately, that's a question you'll have to clarify with your insurance company. However, we can tell you that the viability of water damage insurance claims depends primarily on what caused the damage (storm, burst pipe, plumbing malfunction, localized flood, sump pump failure, etc.). Some insurance policies will outline scenarios that will NOT be covered without specific riders like flood insurance, or sump pump failure insurance.
Contacting a restoration contractor as well as your insurance adjuster at the same time is a good idea, because the restoration contractor will help make sure that not only will the water extraction and dry out be covered, but the rebuild process that should follow. If the full scope of the claim isn't outlined and agreed upon from the start, there may be issues down the line, and property owners may find themselves having to pay out of pocket to get the property completely back to normal.
If the water damage involves Category 1 water (clean and free of microbes and bacteria), many of your personal belongings can be salvaged. Category 2 water would include other water sources, including rainwater, that, while not containing biohazards or sewage, still pose health risks and the potential for destructive microbial growth and mold. A water damage restoration technician will help you sort through the contents of the property to determine what can be safely dried, what can be restored by a textile/contents technician, and what can't be saved or salvaged. There are off-site facilities in the area that specialize in restoring water-damaged contents. Your restoration team will document all of the contents leaving the property for restoration or disposal for your records and also for reimbursement from your insurance company.
Identifying the source of the water damage is one of the first steps in both the insurance claim process but also before beginning to dry out and repair the damaged areas. After all, if you replace a sagging, wet ceiling that was caused by a roof leak but don't fix the roof, too, the next rainstorm will start the cycle all over again. The buckling to your hardwood floor could be caused by a leaking pipe. We will pinpoint the exact cause of your water damage and make sure the source is repaired. We make sure your restoration job is done right the first time.